Return Policy

 

*Normal Questions

 

Do you offer returns on items?

 

Absolutely! But we will accept returns only if a mistake was made on our side, defective products, damaged products or unusable products .

 

No refunds are available on items if there is nothing wrong with them.

 

All items must be returned within 30 days and must be unused and unworn. They also cannot be tampered with or damaged by any mystical creature or odor.

 

How do I contact you?

 

If the worst has happened and you'd like to do a return, please send us an email first at support@pactteun.com and we'll assist you.

 

Where do I send back the return?

 

Once you decide to return the items, please make sure you get the permission from us, then our customer service team will provide you with the return address.

 

Who bears the return shipping?

 

We require the customers to bear the return shipping, including the shipping costs and security. We reserve the right to refuse any return and refund requests if we can not receive the returned items successfully.

 

How long will I receive my refund?

 

We will process the refund soon as we receive the return. The money will be returned to your original payment.

 

*Other Situations

 

I ordered something, but I want to cancel.

 

You must contact us within 12 hours of placing the order. However, it depends on your order status because we want our customers enjoy their purchases as soon as possible. So if your order has been processed and shipping out, we can no longer cancel your order.

 

I ordered something, but I want to change the item color or size.

 

You must contact us within 2 hours of placing the order to arrange an order change. If your order has not been shipped out, we can change it for you.

 

I ordered something, but I want to change the delivery address.

 

You must contact us within 2 hours of placing the order. We can't change the address if your order has been shipped out.

 

So keep in mind that, once you find there is something wrong with your order, please reach us as soon as possible so that we can change it for you. No more changes for orders that have been shipped out.

 

Contact Us

Email: support@pactteun.com

Address: 1904, Huishang Center, Jiahui New City, Fuming Road, Futian Street, Futian District, Shenzhen city, China